Senior IT Project/Desktop Analyst

V.M IT Supplies Published: September 20, 2016
Job Type


Job Type: Contract ( 1 year ) rencontre homme a l'etranger hookup odessa texas se desinscrire de rencontres hard je cherche fille serieuse binäre optionen brokervergleich programas para conocer gente por internet redirected here Job Description

We are presently recruiting for a Senior IT Project/Desktop Analyst. Our client, located in brampton is currently looking for this resource for a one year term. 

The IT Project/Desktop Analyst is a generalist IT Support technician role with the ability to support or manage small IT projects.

Job Duties

  • Management and support of a variety of technologies including desktop hardware and software, local network infrastructure, Apple mobile smart phones and tablets, and other equipment as needed.
  • Basic system administration for platforms such as: SharePoint 2013, Veeva CRM,
    MobileIron and other enterprise software.
  • Resolve incidents and problems assigned by the Manager, IT.
  • Interface with Managed Service providers and Astellas global IT resolver teams as required.
  • Act as backup to the Service Desk Analysts to conduct intake of telephone calls, email and portal requests for IT related incidents, service requests and changes; entering them into the Service Desk system (Remedy, SysAid), assigning priority, triaging and resolving or escalating to Manager, IT.
  • Keep up to date with new computer and telecommunication-related technology that
    will assist the organization in achieving its mission.
  • Work closely with Desktop Support Analyst and Manager, IT to ensure issues and
    outages are communicated to end users and appropriate IT or Leadership teams.


  • We are considering all candidates with an Associate’s Degree in a Computer Related Field from a University, College or Technical School.
  • Minimum five years’ experience in Information Technology as a Service Desk Tier 2, System Administrator, Network Administrator or Project Analyst.
  • Outlook and Project 2010-2016, Windows 7/10 OS, Windows 2008/2012 Server OS, Active Directory, Office 365 and Microsoft System Centre knowledge.
  • Ability to multitask in a fast-paced environment. Ability to design small to medium complexity, no-code solutions using SharePoint and related technologies.
  • Exceptional customer service orientation with excellent interpersonal skills and keen attention to detail.
  • Strong communication skills both written and verbal. Familiarity with mobility (Supporting Apple iPhones, iPads). Installation and maintenance experience in PC hardware, software, printer and peripherals.
  • Technical knowledge of current network hardware, protocols and standards.
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